Reception Team Leader

Vida Healthcare are looking to welcome a Reception Team Leader on a full-time basis. Please be aware that this is a fast pace, high demanding role. This will be a multi-site working role.

The role of the Reception Team Leader (RTL) is to be responsible for the leadership and supervision of the Patients Support team, ensuring all reception and administration duties are performed efficiently and professionally and to the required standard, meeting the objectives of Vida Healthcare. This will include in person, on the telephone or written communication.

They will ensure all reception areas of the Practice continue to run smoothly.  There may be certain elements of the role that are delegated on a permanent basis, but this will be site specific and subject to change.

The role includes but is not limited to:

• Overseeing the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
• Organising staff working patterns to ensure that the day-to-day routines are covered appropriately and ensure PST staff rotas are in place for relevant sites, include organising cover in the event of short notice absence of PST members.
• Organising support for any additional training needs of all PST staff.
• Being first point of contact for PST members to escalate items/issues.
• Completing return to work interviews if appropriate and in a timely manner.
• Assisting with probationary review and staff appraisals/ Performance Management where and when required
• Assisting with reception/PST front-line duties when needed.
• Ensuring the team are kept well motivated and communicating effectively with all team members.
• Being the first point of contact for patients wishing to make a verbal complaint.
• Overseeing all duties within the reception team to enable the smooth running of the department 
• Assisting with CQC compliance.
• Attending relevant meetings and taking minutes when appropriate.
• Dealing with all information sensitively and in accordance with confidentiality guidelines
• Following and complying with all policies and procedures, reporting concerns as appropriate.
• Completion of staff audits.

To be considered for the position, you will have the following: 

We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commit equality-of-service delivery.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.