Victoria Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 19 hours per week, working 3 to 4 days between the hours of 7.45am and 7.00pm, on a 6 week rota. Set days and hours are not available for this position.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Short telephone interviews will be conducted week commencing 15th June followed by face to face interviews for successful candidates.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.