Are you looking for a varied and rewarding role where no two days are the same? Do you enjoy helping people, working as part of a supportive team, and staying organised in a busy environment? If so, we’d love to hear from you.
At Woodview Medical Centre, we are looking for two enthusiastic and reliable Care Navigator to join our friendly, patient-focused team on a full time basis. Applicants must be flexible to work shifts between 8:00am and 6:30pm on a rota basis and participate in occasional Saturday morning shifts where required to support the smooth running of the practice.
As one of the GP surgeries with the highest patient satisfaction ratings and Google review scores in Northamptonshire, we pride ourselves on delivering outstanding care and excellent service to our patients. This is an exciting opportunity to become part of a forward-thinking practice that genuinely values both its patients and staff.
No previous GP or NHS experience? That’s absolutely fine — full training will be provided for the right candidate with the right attitude.
You will play a key role in the day-to-day running of the practice, supporting patients both face-to-face and over the telephone. Duties will include:
- Care navigating and signposting patients to the most appropriate clinician or service
- Answering and directing telephone calls
- Booking, amending, and cancelling appointments
- Responding to patient enquiries professionally and sensitively
- Taking payments for private services and issuing receipts
- Carrying out a range of administrative and reception duties
- Managing emails, scanning documents, and updating patient records
- Supporting the smooth and efficient running of reception and waiting areas
This is a busy and rewarding position, so you will need to be organised, professional, and able to prioritise your workload effectively.