We are looking to recruit a caring, reliable, and highly motivated receptionist to join our experienced reception team at Wells Health Centre. This is a part-time position working 26.5 hours across the week, Monday, Tuesday, Wednesday and Friday.
The successful candidate will work closely with the reception lead and practice administrator along with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.
You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.
The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice and carry out the following duties:
- Provide a caring and professional reception service to patients
- Answer the telephone calls and greet patients politely and promptly.
- Book, amend, and reschedule of appointments.
- Check reception tasks and ensuring they are actioned and processed in a timely manner.
- Register new and temporary patients.
- Scanning and workflow.
- Basic prescription knowledge.
- Online access for patients.
- Refer to other bodies such as community nurse team.
- Oversee the patient emails.
- Follow and work to the surgeries policies and protocols, reporting concerns when appropriate.
For more duties, please see the job description attached.