About the Role

Grimston Surgery are looking to recruit a part-time medical secretary working 2 days (15 hours) per week.

The medical secretary role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery.

Main duties consist of;

Type letters, reports and associated documentation as required and within the specified timescales as appropriate
Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Manage all enquiries in an effective manner
Process incoming letters/emails/messages as requested within a timely manner
Scan documentation and attach scanned documents to patients healthcare records
Process referrals using the electronic referral system (ERS)
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Manage all administrative queries as necessary
Conduct clinical system searches as requested
Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Participate in local initiatives to enhance service delivery and patient care
Produce meeting agendas and record the minutes of meetings
Support and participate in shared learning
Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Accurately input and code SNOMED CT data on the clinical IT system

About the Candidate

This position would suit an organised individual, able to multi-task, who is able to work independently, and as part of a team.

We would welcome applications from those with the following skills and experience:

Essential criteria:

Previous experience as a Medical Secretary or Senior Administrator (preferably within the NHS or a clinical setting)
Proficient in medical audio-typing and terminology.
Able to maintain confidentiality of patient information.
Advanced skills in Microsoft Office (Word, Excel, Outlook) and general IT literacy.
Excellent word processing with experience of digital/audio typing.
Strong attention to detail and accuracy.
Good communication skills, both written and verbal, able to deal with sensitive information and diverse patient needs.
Able to work under pressure/prioritising workload.
Experience using the Electronic Referral System (e-RS).
Proven ability to manage a busy workload, meet tight deadlines, and work independently.
A thorough understanding of GDPR and the importance of patient confidentiality.
Strong work ethic to commit to deadlines and completion.
Good general education (GCSE Grade C/4 or above in English and Maths)

Desirable criteria:

Experience of working within the NHS is an advantage. Medical background is preferred.
Experience using SystmOne Familiarity with SNOMED CT coding.
Experience of Lexacom and Systmone preferred, along with knowledge of Medical terminology.
Experience processing Subject Access Requests (SARs) and insurance/legal reports.
Basic understanding of Safeguarding protocols and Clinical Governance frameworks.

About Us

Grimston Medical Centre is a rural dispensing practice in West Norfolk with a patient list of 3,500. We are a dedicated teaching surgery, hosting GP Registrars and students from the University of East Anglia (UEA), and are an active member of the Coastal PCN.

Our multi-disciplinary team consists of 3 GP Partners, a salaried GP, an Advanced Nurse Practitioner, a Paramedic, Practice Nurses, and HCAs, all supported by a professional non-clinical administrative and dispensing team.

We provide a full range of NHS services with a strong focus on long-term condition reviews, delivering high-quality care within a supportive, collaborative village environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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